Privacy Policy
Last Updated: May 20, 2026
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use 3 Tiles Crush and its related payment, withdrawal, support, promotional, and gameplay services.
1. Controller and Contact
The Services are provided by Hangzhou Viper Network Technology Co., Ltd. If you have privacy questions or want to exercise privacy rights, contact us at mujingyu@addergames.com.
2. Information We Collect
We may collect the following categories of personal information depending on how you use the Services and which features are available to you:
- Account and profile information, such as account ID, username, nickname, avatar, email address, phone number, login method, account status, and customer support history.
- Identity and eligibility information, such as legal name, date of birth, residential address, government ID information, proof of address, tax information, and verification results.
- Device and technical information, such as device model, operating system, device identifiers, advertising identifiers, app version, browser type, language, time zone, IP address, network status, crash logs, diagnostic data, and security logs.
- Gameplay and event data, such as level progress, scores, combo records, item usage, mission progress, reward claims, ranking data, balance changes, referral activity, and anti-cheat signals.
- Payment and withdrawal information, such as order number, payment amount, transaction time, payment status, payment method type, purchase records, deposit records, wallet balances, withdrawal requests, payout method, payout status, chargeback information, refund information, and fraud review results.
- Communications and support information, such as support messages, issue descriptions, screenshots, attachments, and our responses.
- Marketing, advertising, and analytics information, such as ad identifiers, attribution data, campaign source, install source, click data, impression data, conversion events, engagement events, and aggregated analytics.
3. Location Information
We may infer approximate location from IP address and may collect more precise location information where necessary and permitted for eligibility checks, restricted jurisdiction controls, fraud prevention, payment review, withdrawal review, and compliance purposes. We may use third-party geolocation tools.
4. How We Use Personal Information
- To provide, operate, maintain, and improve the Services.
- To create, authenticate, and manage accounts.
- To save game progress, scores, rewards, balances, and settings.
- To process payments, purchases, refunds, withdrawals, and balance updates.
- To verify age, identity, location, eligibility, tax information, and payment information.
- To detect, prevent, investigate, and respond to cheating, fraud, bonus abuse, referral abuse, chargebacks, unauthorized access, security incidents, and prohibited conduct.
- To provide customer support and send service messages, including verification codes, security alerts, payment confirmations, withdrawal updates, reward notices, and support responses.
- To personalize gameplay, offers, events, rewards, and user experience.
- To conduct analytics, debugging, crash analysis, research, balancing, and product optimization.
- To comply with legal obligations, law enforcement requests, tax obligations, and dispute resolution needs.
5. How We Disclose Personal Information
We may disclose personal information to service providers and partners that help us operate the Services, including hosting providers, cloud storage providers, analytics providers, crash reporting providers, customer support providers, payment processors, withdrawal processors, identity verification providers, fraud prevention vendors, geolocation providers, SMS or email providers, advertising attribution providers, app stores, and security vendors.
We may also disclose information if required or permitted by law, legal process, court order, government request, platform requirement, payment processor rule, or to protect rights, safety, property, security, and service integrity.
6. Payment, Banking, and Verification Partners
For deposits, purchases, refunds, withdrawals, fraud prevention, KYC, tax reporting, and compliance, we may disclose information to payment processors, banks, payout providers, identity verification vendors, tax service providers, and fraud risk vendors. These partners may process information under their own terms and privacy policies.
7. Cookies, SDKs, and Similar Technologies
We and our partners may use cookies, SDKs, pixels, local storage, device identifiers, and similar technologies to operate the Services, authenticate users, analyze usage, attribute installs, measure advertising, prevent fraud, and improve performance.
| SDK / Partner Type | Purpose | Possible Data Processed |
|---|---|---|
| Payment SDK | Process purchases, deposits, refunds, and payment status | Order ID, amount, payment status, device/account identifiers |
| Payout / Withdrawal Provider | Process approved withdrawal requests | Legal name, payout account, transaction records, risk signals |
| Identity Verification / KYC Provider | Age, identity, address, and fraud verification | Name, date of birth, address, ID information, verification result |
| Analytics / Crash SDK | Product analytics, debugging, crash analysis | Device data, app version, logs, gameplay events |
| Advertising Attribution SDK | Measure ad installs, campaigns, and conversions | Advertising ID, campaign source, install and event data |
8. Advertising and Analytics
We may disclose device identifiers, advertising identifiers, IP address, usage events, attribution data, and similar information to advertising and analytics partners to measure campaign performance, improve advertising, prevent ad fraud, and understand user engagement. Depending on applicable law, some advertising or analytics disclosures may be considered “sharing” or “targeted advertising.”
9. Data Retention
We retain personal information for as long as necessary to provide the Services, maintain accounts, process transactions, handle withdrawals, resolve disputes, detect and prevent fraud, enforce agreements, comply with law, support audits, and maintain business records. When information is no longer needed, we will delete, de-identify, aggregate, or otherwise handle it in accordance with applicable law and internal retention practices.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, such as access controls, encryption where appropriate, authentication controls, logging, monitoring, vendor review, and security procedures. However, no method of transmission or storage is completely secure.
11. Children’s Privacy
The Services are intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 13 or from users under 18. If we learn that a minor has provided personal information or used the Services in violation of our Terms, we may delete the information, close the account, and take other appropriate action.
12. U.S. State Privacy Rights
Depending on where you live, you may have privacy rights, including the right to know or access personal information, request correction, request deletion, obtain a copy of certain information, opt out of sale, sharing, targeted advertising, or certain profiling, limit use or disclosure of sensitive personal information where applicable, appeal certain privacy decisions, and not be discriminated against for exercising privacy rights.
To exercise rights, contact us at mujingyu@addergames.com. We may need to verify your identity before processing a request.
13. California Privacy Notice
If California privacy law applies, California residents may have rights to know, access, delete, correct, opt out of sale or sharing, limit use of sensitive personal information, and not be discriminated against. We do not sell personal information for money. However, certain advertising or analytics disclosures may be considered “sharing” under applicable law.
14. International Transfers
We may process and store personal information in the United States, China, and other countries where we or our service providers operate. These countries may have data protection laws different from those in your jurisdiction. Where required by applicable law, we will use appropriate safeguards for international transfers.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may notify you by posting the updated policy on our website, in the app, or through other reasonable means.
16. Contact Us
- Email: mujingyu@addergames.com